Terms of Service

Day Trio (“Day Trio”, “we”, “us”) operates an online marketplace that connects travellers with independent local operators offering days out (“days”). These terms apply to everyone who uses the platform.

Day Trio operates through a registered business. When you book, you contract with:

• Day Trio (India)

Full registered details are on our contact page.

You must be able to form a legally binding contract to book a day out. When you create an account, you agree to provide accurate information and to keep your login details secure. You are responsible for activity that happens under your account.

Day Trio is a marketplace. The days are created, run and fulfilled by the independent operators who list them — they are the provider of the service you book. When you make a booking, you enter into a contract with that operator for the day, and with Day Trio for use of the platform.

We work to verify operators and present accurate information, but the operator is responsible for running the day as described, including safety, conduct and compliance with local laws.

The price you first see for a day includes everything compulsory to book it — there are no surprise charges added later. A Day Trio service fee applies and is shown as part of your total at checkout, so the total you see is the total you pay, in the currency indicated. Payment is taken at the time of booking unless stated otherwise.

The Day Trio service fee is not refunded if you cancel; it is refunded if the operator or Day Trio cancels. Full details are in our Refund & Cancellation Policy.

Each day displays its own cancellation policy before you book, and the exact deadlines, in local time, once you pick a date. If you cancel, the day price is refunded according to that policy; the Day Trio service fee is not refunded. You can manage eligible bookings from the My bookings area of your account.

Each trip is its own booking with its own partner and refund terms; cancelling or refunding one does not change the others.

You can move your date once, free, while a full refund is still available, to a date at the same price or lower; your new date keeps the same cancellation terms. If the date you want costs more, contact us and we'll help you switch.

If an operator or Day Trio cancels, or the day can't run (for example because of weather, a road closure, a permit refused by the authorities, a government order or a local strike), you will be notified and receive a full refund, including the service fee, whatever the policy says. A permit your host couldn't apply for because traveller details arrived after the deadline doesn't count: a traveller whose details were late and who can't join is treated as not turning up, with no refund for them. You're welcome to book another date. This doesn't apply when Day Trio cancels a booking because of fraud, a chargeback or a breach of these terms, or because you asked us to cancel it: then the day's cancellation policy applies, and after fraud or a chargeback no refund may be due. See our Refund & Cancellation Policy for full details.

You agree to provide accurate traveller details, to arrive on time, and to follow the operator’s reasonable instructions and safety guidance during the day. Some days carry inherent risks or have eligibility requirements (such as age, health or permits) — these are shown on the listing and are your responsibility to meet.

You may submit reviews and other content. It must be honest, lawful and your own. By submitting content you grant Day Trio a licence to use and display it in connection with the platform. We may moderate or remove content that breaches these terms. Your review is shown under the first name and last initial on your booking (or, when the name starts with initials, the initials and the name after them), with the month you travelled. Photos you add to a review must be your own. They are shown with your review on the Day Trio website, and Day Trio may also share them on its social media (such as Instagram) and in its advertising, credited with the name on your review. If people can be recognised in a photo, we will ask you before using it outside our website. Please don’t add photos in which other people — children especially — can be recognised, unless they are happy to be shown. To have a photo removed, write to support@daytrio.com.

Operators who list days are bound by a separate partner agreement in addition to these terms. If you’d like to list your days out, see Become a partner.

The platform is provided on an “as is” basis. To the extent permitted by law, Day Trio is not liable for the acts or omissions of operators or for the days themselves, which are provided by the operators. Nothing in these terms limits any liability that cannot be limited under applicable law.

We may update these terms from time to time. If we make material changes, we will take reasonable steps to let you know. Continued use of the platform after changes take effect means you accept the updated terms.

These terms are governed by the law of India, where the Day Trio entity you contract with is registered, and disputes are handled there.

Questions about these terms? Email us at support@daytrio.com.