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Open any day out, pick your date and time, choose how many travellers, add any extras and confirm. You see the full price before you pay.

We recommend signing in before you book so your voucher and trip details are saved to your account and easy to find later under My bookings.

You get a confirmation email with your voucher the moment your booking is confirmed. It also appears under My bookings in your account.

It’s emailed to you on confirmation, and it’s always available in your account under My bookings → your booking.

At the time you book. The full price — including any fees — is shown clearly before you confirm.

No. The amount you see at checkout is the amount you pay. Any applicable fees are itemised before you confirm.

Yes. Use the currency picker in the header to view prices in a currency that suits you. The amount payable is shown clearly at checkout.

Yes. Payments are processed securely and we never store your full card details.

It depends on the day. Each day shows its cancellation policy before you book, and you can cancel eligible bookings from My bookings.

Refunds follow the cancellation policy of the day you booked, including any free-cancellation window shown on the listing.

Some days allow a date change, subject to the operator’s approval. You can request a change from My bookings — the operator confirms if availability allows.

If an operator has to cancel, you’re notified and refunded in line with the policy. Reach out to us if you need a hand.

Your voucher (on your phone is fine) and anything listed under “what to bring” on your booking. The operator just needs to see your booking code.

The meeting point and any instructions are on your booking and voucher. Check them before you set off.

Your booking includes the meeting details. The operator’s direct contact details become available in your booking closer to the day.

Contact the operator using the details in your booking as soon as you can. Late arrivals and no-shows follow the day’s terms.

On the sign-in page choose “Forgot password”. We email you a verification code — enter it along with your new password to reset.

Go to your account and open the Profile tab to update your name and contact details.

In your account under My bookings — you’ll find upcoming and past trips, vouchers and booking details there.

After a completed day you can leave a review from My bookings, or from the Reviews tab in your account.

We’d love to have you. Head to “Become a partner” to sign up and start listing your days out.

Use the partner sign-in to manage your listings, calendar and bookings.