Help center

Open any trip, pick your date and time, choose how many travellers, add any extras and confirm. You see the full price before you pay.

We recommend signing in before you book so your voucher and trip details are saved to your account and easy to find later under My bookings.

You get a confirmation email with your voucher the moment your booking is confirmed. It also appears under My bookings in your account.

It’s emailed to you on confirmation, and it’s always available in your account under My bookings → your booking.

Business registration and tax details verified. Their reviews and prices checked. We personally check the people behind every partner. Only a few chosen: when several apply for the same trip, we pick the best one.

At the time you book. The full price — including any fees — is shown clearly before you confirm.

No. The amount you see at checkout is the amount you pay. Any applicable fees are itemised before you confirm.

Yes. Use the currency picker in the header to view prices in a currency that suits you. The amount payable is shown clearly at checkout.

Yes. Payments are processed securely and we never store your full card details.

It depends on the trip. Each trip shows its cancellation policy before you book, and the exact deadline once you pick a date. You can cancel from My bookings — the refund amount is shown before you confirm.

The trip price is refunded according to the cancellation policy of the trip you booked and how far ahead you cancel. If a trip charges our service fee, that fee isn’t refunded when you cancel.

You can move your date once, free, while a full refund is still available, to a date at the same price or lower. Request it from My bookings and the operator confirms if it has space; your new date keeps the same cancellation terms. If the date you want costs more, email support@daytrio.com and we’ll help you switch.

If an operator cancels, or the day can’t run because of weather, a road closure, a permit refused by the authorities, a government order or a local strike, you get a full refund, service fee included — and you’re welcome to book another date. If a day has started and weather, snow or a road closure stops it partway, the day counts as run and isn’t refunded. If an add-on needs its own permit or pass and the authorities don’t issue it, the add-on is refunded. A permit your host couldn’t apply for because traveller details came after the deadline isn’t covered. Reach out to us if you need a hand.

You pay first, then add each traveller’s details from your booking by the deadline shown. We’ll email you a link. If someone’s details aren’t in on time and your host can’t get their permit, that person can’t join, and there’s no refund for them. Everyone else goes ahead as planned.

Your voucher (on your phone is fine) and anything listed under “what to bring” on your booking. The operator just needs to see your booking code.

The meeting point and any instructions are on your booking and voucher. Check them before you set off.

Your booking includes the meeting details. The operator’s direct contact details become available in your booking closer to the day.

Contact the operator using the details in your booking as soon as you can. Late arrivals and no-shows follow the trip’s terms.

No — there’s no password to remember. On the sign-in page, enter your email and we’ll send you a one-time code to type in, or continue with Google.

Go to your account and open the Profile tab to update your name and contact details.

In your account under My bookings — you’ll find upcoming and past trips, vouchers and booking details there.

After your trip we email you a link to review it — no account needed. You’ll also find a review button on your booking page, and in My bookings if you have an account. You can add up to 5 photos, and your review shows the first name and last initial on your booking (or, when it starts with initials, the initials and the name after them). Only guests who booked and travelled can review.

We’d love to have you. Head to “Become a partner” to sign up and start listing your days out.

Use the partner sign-in to manage your listings, calendar and bookings.