Refund & Cancellation Policy

Day Trio is a marketplace. Every day out is run by an independent partner, and each partner chooses the cancellation policy for their day from these:

• Flexible — full refund of the day price if you cancel at least 24 hours before the start.
• Moderate — full refund of the day price if you cancel at least 48 hours before the start.
• Strict — full refund of the day price if you cancel at least 7 days before the start; half the day price if you cancel between 7 days and 48 hours before.
• Non-refundable — no refund if you cancel.

After the last deadline, cancelling gets no refund. Deadlines are counted back from the day's start time, in local time where the day takes place. The policy is shown on the day's page before you pick a date. Once you pick one, you see the exact deadline and amount — for example, “Cancel by 7:00 am, Thu 24 Sep (Gangtok time) → ₹4,600 back” — and again at checkout, before you pay, and in your confirmation. When you book, you agree to that day's policy.

The day price is refunded according to the day's policy and how far ahead you cancel. The amount is shown before you confirm the cancellation, and it is the amount we refund.

The Day Trio service fee is not refunded when you cancel. It covers the cost of running the platform and the booking, which has already been done. This is stated at checkout before you pay.

You can move your date once, free, while a full refund is still available, if the partner has space on the new date and it costs the same or less. Your new date keeps the same cancellation terms, counted from the new start. If the new date costs less, you get the difference back once the partner approves the move.

If the date you want costs more, email support@daytrio.com with your booking reference and the date, and we'll help you switch.

If a day is cancelled by the partner or by Day Trio — or the day can't run because of weather or snow, a road closure or landslide, a permit refused or suspended by the authorities, a local strike or bandh, a venue closure or a government order — you receive a full refund, including the service fee, whatever the day's policy says. That includes Non-refundable days. You're welcome to book another date.

If a day has started and weather, snow or a road closure stops it partway, the day counts as run and isn't refunded. If an add-on needs its own permit, like Nathula, and the authorities don't issue that permit, the add-on is refunded.

Some days need each traveller's details after booking, by a deadline shown when you book. If a traveller's details arrive after that deadline and your host can't get their permit, that isn't a refused permit: that traveller can't join and is treated as not turning up, with no refund for them. The rest of your group goes ahead as planned.

This doesn't apply when Day Trio cancels a booking because of fraud, a chargeback or a breach of our terms, or because you asked us to cancel it for you. Then the day's cancellation policy applies, as if you had cancelled yourself — and after fraud or a chargeback, no refund may be due.

Day Trio collects payment on the operator's behalf, so we process the refund. Approved refunds go back to your original payment method. They are typically completed within 5–7 business days, though your bank or card provider may take a little longer to show it. The amount is confirmed in your cancellation email — there is no second email when it lands, so check your statement rather than your inbox.

If something isn't right, or a refund hasn't arrived in the expected time, email support@daytrio.com with your booking reference and we'll sort it out.